Question 1

CARE INSTRUCTIONS

Accepted Answer

Wool has a natural tendency to pill, so take caution with excess friction. If pilling occurs, use a depiller, fabric shaver or scissors to carefully remove.

For all garments:
- Air out to remove odours
- Hand wash with an earth-friendly wool wash in cool water (hot water will shrink your garment). 
- Avoid wringing your garment, instead press the water out gently. Lay flat on a towel and roll the towel to squeeze out excess moisture. Dry flat so it doesn't lose its shape.

Our garments are all made with natural fibres, so they are biodegradable and technically can be popped in your compost bin at the end of its life. It will breakdown and return to your soil.

Question 2

TIMING

Accepted Answer

Your knit will be handmade to order and will be mailed within 1 week unless otherwise noted. We will provide you a tracking number once your knit is posted so you can track the order to your door.

Question 3

SHIPPING + RETURNS

Accepted Answer

We offer free shipping for Australian orders over $250 via tracked postage or courier. 
 
Your tracking number will be shared with you when your piece has shipped. 
 
Please choose your knit carefully. No returns are available at this point in time but can exchange your piece for another available on the store. Shipping costs will be at the customer's expense. We aim to produce very high quality pieces to put a smile on your dial.

Question 4

SIZING

Accepted Answer

TUTTI Tutti Frutti beanies are designed fo 6-18m. One size only.
 
SOPHIE cardigans will fit XS as an oversized look and M/L as a more fitted look.

Question 5

CHOOSE WOOL FOR THE PLANET

Accepted Answer

Wool outperforms all other fibres - natural or synthetic. Why? 
 
It's renewable, recyclable, reusable, biodegradable, 100% natural.
 
It's anti-bacterial and anti-mircobial - so it retains its fresh smell and won't need regular washing like synthetic materials. 
 
It naturally provides UV protection by absorbing sun rays before they reach your skin.
 
It will break down in landfill in 1-5 years, as opposed to 200 years for synthetics such as polyester. 
 
What's not to love? x

Question 6

CURRENCY

Accepted Answer

All prices are in Australian dollars.

Question 7

INTERNATIONAL IMPORT TAXES

Accepted Answer

If you are an international buyer, import and customs taxes vary between countries. If applicable, these are the responsibility of the buyer to pay. Contact your local customs office for more information.

FAQ

Frequently asked questions