FAQ

INTERNATIONAL IMPORT TAXES


If you are an international buyer, import and customs taxes vary between countries. If applicable, these are the responsibility of the buyer to pay. Contact your local customs office for more information.




TIMING


Your knit will be handmade to order and will be mailed within 1 week unless otherwise noted. We will provide you a tracking number once your knit is posted so you can track the order to your door.




NATURAL VARIATIONS


The charm of handmade is that your piece will be unique - not mass produced. Slight variations in colour and product may occur and are a nautral part of our handmade and slow fashion process. That's what we love about it!




SHIPPING + RETURNS


We offer free shipping for Australian orders over $250 via tracked postage or courier. Your tracking number will be shared with you when your piece has shipped. Please choose your knit carefully. No returns are available at this point in time but can exchange your piece for another available on the store. Shipping costs will be at the customer's expense. We aim to produce very high quality pieces to put a smile on your dial.




CURRENCY


All prices are in Australian dollars.




SIZING


TUTTI Tutti Frutti beanies are designed fo 6-18m. One size only. SOPHIE cardigans will fit XS as an oversized look and M/L as a more fitted look.




CHOOSE WOOL FOR THE PLANET


Wool outperforms all other fibres - natural or synthetic. Why? It's renewable, recyclable, reusable, biodegradable, 100% natural. It's anti-bacterial and anti-mircobial - so it retains its fresh smell and won't need regular washing like synthetic materials. It naturally provides UV protection by absorbing sun rays before they reach your skin. It will break down in landfill in 1-5 years, as opposed to 200 years for synthetics such as polyester. What's not to love? x